Creating & Managing Alerts in SharePoint...with Bonus Best Practices Content!

Continuing the documenting of my best practices learning in honor of the upcoming SharePoint Best Practices Conference, I figured I'd stick with the naming theme I touched on in yesterday's entry on metadata.  Today's topic has to do with the naming of alerts.

Since I've only mentioned alerts in passing before, however, I realized I needed to start by saying that I learned how to create and manage alerts during my Power End User training from Mindsharp.  As with many SharePoint tasks, creation and management of alerts is relatively easy to accomplish ... and once you know how to navigate to the proper location to accomplish these tasks, you're golden.  Unless it's something you're accustomed to doing regularly, however, it's hardly second nature to determine where you should go in order to accomplish these tasks when you're faced with the layout of a typical SharePoint page.

If you want to create or manage an alert, you merely need to select the dropdown associated with the "welcome" message located in the upper right corner of your SharePoint site (as pictured at left), and choose the My Settings option.  Once you've done this, you'll be presented with a display of your individual user information for the site, along with a link to edit that information, as well as hyperlinks to two additional areas:  My Regional Settings, and My Alerts:

Selecting the My Alerts link will present you with a listing of all alerts to which you're currently subscribed on the site (if any).  You'll also be presented with two options on that resulting page:  Add Alert, and Delete Selected Alerts, both of which options are every bit as self-explanatory as they sound.

It's with the Add Alert (a.k.a., New Alert) option that brings us to the best practices recommendation I learned related to alerts.  When you select the list or document library from your site that you want to create an alert for, you'll be presented with a variety to settings for the alert, including: the alert title; the distribution list; the type of changes you wish to be notified of; filtering options; and frequency of alerts.

The best practice recommendation that I learned (well, that I learned in addition to all of the above information about how one goes about creating an alert) has to do with the alert title when you're creating a new alert.  By default, the Alert Title field will be populated with the name of the associated list or document library (or, as I've discovered, simply "Document" in some instances).  Don't leave the title set to this default, but assign a title specific to your alert, while bearing the intended audience in mind.  Your alert recipients will thank you for this simple consideration ... oh, and don't forget to thank yourself if you're creating an alert just for you.  

If you'll forgive me for closing with a shameless plug, I wanted to mention that eagle-eyed readers may have noticed the My Alerts Organizer option in the My Settings dropdown image pictured above.  I'll be (uncharacteristically) brief, and simply point out that Bamboo happens to offer a very fine Web Part which offers a great deal of Alerts management functionality that is not found in SharePoint out-of-the-box.  Interested readers may learn all bout our My Alerts Organizer here.


Posted Sep 03 2008, 05:40 PM by John Anderson

Comments

Anneliese wrote re: Creating & Managing Alerts in SharePoint...with Bonus Best Practices Content!
on Tue, Sep 23 2008 8:59 AM

Hello:  Any idea how you delete a "My Alert" on a library?  It doesn't show up on the alerts for the site, so you can't delete it there.  If you select "My Alerts" in the library, there is no option to delete it, and just deleting the name of the alert and your account doesn't do it, either.  Thanks for any advice...

John Anderson wrote re: Creating & Managing Alerts in SharePoint...with Bonus Best Practices Content!
on Tue, Sep 23 2008 2:55 PM

Hiya, Anneliese - thanks for writing.  I was puzzled by your question, given that my understanding was that such an alert would show up by default among your My Alerts.  Since that's not your experience, I went to my learned colleague Jeff Kozloff seeking insight.  

I'm going to write about this in more detail in today's blog entry, but the short answer is that there are a couple of possible explanations as to why this might occur.  One possibility is that someone else has (or had) the same email address as you, and the alert was created by this other person, and the other possible explanation is that since your My Alerts are specific to a given site, the library alert that you're hunting for may be associated with another site in your site collection.

Hope this helps!

Ramesh wrote re: Creating & Managing Alerts in SharePoint...with Bonus Best Practices Content!
on Tue, Oct 7 2008 2:31 AM

Can we setup an alert for a sharepoint site on a whole?

John Anderson wrote re: Creating & Managing Alerts in SharePoint...with Bonus Best Practices Content!
on Wed, Oct 8 2008 4:31 PM

Heya, Ramesh - thanks for your question.  I was pretty sure I knew the answer, but since it's not the one I suspect you're hoping for, I did some additional investigation today.  Unfortunately, I'm afraid that the answer, in brief, is:  No, I'm afraid that sitewide alerts aren't available.  I'm going to go into more detail in today's post (including how one Bamboo Web Part can get you part of the way there), so please check that out if you're interested in the longer version of the answer.

Ramesh wrote re: Creating & Managing Alerts in SharePoint...with Bonus Best Practices Content!
on Thu, Oct 9 2008 2:07 PM

Thank you John!

Jennifer wrote re: Creating & Managing Alerts in SharePoint...with Bonus Best Practices Content!
on Mon, Oct 20 2008 11:33 AM

I set up an alert for a document folder in which I added about 10 people to the distribution.  I realized after I set up the alert that I needed to modify the frequency setting from "immediately" to "daily summary".   I know how to modify the alert for myself, but how do you modify the alert for the 10 people for which I originally set up the alert as well?  I don't want to have to contact them individually and walk them through modifying their alerts manually.

Nate wrote re: Creating & Managing Alerts in SharePoint...with Bonus Best Practices Content!
on Wed, Nov 19 2008 2:34 PM

How do I view alerts for a single document. I can see that I am in My Alerts. I can't see the other 4 people I added to be alerted to changes in this document.  I added them in and changed the document name, but the adds as far as I can tell didn't stick. I have admin priveleges.

John Anderson wrote re: Creating & Managing Alerts in SharePoint...with Bonus Best Practices Content!
on Tue, Nov 25 2008 10:02 AM

Heya, Nate - thanks for the question.  I spent some time looking into it yesterday and ended up dedicating a post to the answer.  The capsule version is that you can view which alerts an individual user is subscribed to within a site via a link from the Site Settings page.  The (much) more detailed answer can be found in the dedicated post, which is at:

community.bamboosolutions.com/.../how-to-view-sharepoint-user-alerts.aspx

Jennifer - I'm sorry for seemingly having ignored your question.  I either never got an alert that you'd left a comment, or I somehow managed to miss it, and I apologize for that oversight.  Having just investigated Nate's question, I *think* the answer to yours is that if you modify the alert you created, making the change to "daily summary," then that same change will carry over to all recipients of the alert.  I'm going to look into your question today though, and will let you know for sure one way or the other as soon as I find out the answer.

John Anderson wrote re: Creating & Managing Alerts in SharePoint...with Bonus Best Practices Content!
on Wed, Nov 26 2008 11:11 AM

Hi again, Jennifer - Turns out I was dead wrong in my hunch, but I was able to discover a method by which you may be able to make the change yourself without having to walk 10 individual users through the process.

The bad news is that the only way to do so with SharePoint out of the box involves deleting each individual instance of the alert, and then recreating the alert from scratch with your desired settings.

If it's an option for you, however, there is a solution that will make alerts management a whole lot easier for you, and its name is the Bamboo Alerts Administrator.  I've detailed the steps to perform the out of the box fix, and demonstrated some of the features of Alerts Administrator in the blog, and you can check out the post here:

community.bamboosolutions.com/.../modifying-sharepoint-user-alerts.aspx

Hope this helps!

William Holt wrote re: Creating & Managing Alerts in SharePoint...with Bonus Best Practices Content!
on Mon, Jan 5 2009 5:22 PM

Hi John,  Thanks for your blog and your answers to questions here.  

I think it's great that Bamboo Solutions is reaching out to the SharePoint community in addition to creating fine web parts.  Maybe others could follow your example!

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About John Anderson

John Anderson is new to both Bamboo Solutions and to SharePoint, but he isn't new to online community.  Having recently departed AOL, where he was a Programming Manager for that company's social media team, John is thrilled to have joined the Bamboo family as Manager of Content & Syndication.  As a member of the Online Operations team, John takes great pride in helping shape the creation and direction of Bamboo Nation, our nascent SharePoint community.  Within Bamboo Nation, John writes the blog SharePoint Blank, in which he (always candidly, sometimes humorously, and even occasionally informatively) documents his daily progress in learning SharePoint.  John is also profoundly uncomfortable writing about himself in the third person and is going to stop now.

Bamboo Solutions Corporation, 2002-2008