Can´t get Tag cloud webpart to run

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Hulabandula replied on Mon, Jun 15 2009 2:56 AM

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Hi, Im having the same problem after a "successfull" installation of the Web Part.

 Bamboo Cloud webpart: one of the properties of this Web Part has an incorrect format...

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Dac Le replied on Tue, Jun 30 2009 3:45 AM

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Hello Usch,

Thank you for using Bamboo Tab Cloud Web Part. Currently, I cannot duplicate this issue. Can you give us more information in details? (Windows os, SharePoint language pack, screenshots,..etc)

Thanks,
Dac Le

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saurabh.rustagi@gmail.com replied on Wed, Jul 8 2009 3:33 AM

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Hello Dac,

I too encountered the same error when trying to ad the WebPArt to a WebPart full page,

Unable to add selected web part(s)

Bamboo Tag Cloud WebPart : One of the properties of the Web Part has an incorrect format. Windows SharePoint Services cannot deserialize the Web Part. Check the format of the properties and try again.

I have followed exactly the same procedure as provided by you on Two servers one with WSS 3.0 as well as MOSS 2007

Regards

Saurabh

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Dac Le replied on Thu, Jul 9 2009 3:36 AM

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Hello Saurabh,

Lack of permissions for application pool account can cause Web Parts to not display on home page

If the account used for authenticating the application pool for Windows SharePoint Services does not have read and write permissions to the directory that Windows uses for temporary files, Web Parts may not display properly. When this occurs, the following error message appears:

Web Part Error: One of the properties of the Web Part has an incorrect format. Windows SharePoint Services cannot deserialize the Web Part. Check the format of the properties and try again.

1. Locate the system temporary directory.
   1. Right-click My Computer, and then click Properties.
   2. On the Advanced tab, click Environment Variables.
   3. In the System variables list, note the directories for TEMP and TMP.
2. Go to the directories listed for TEMP and TMP.
   1. Click Start, and then click Run.
   2. Type the path to folder that contains the folder associated with TEMP and/or TMP, and then click OK.
3. Right-click on the folder for the temporary directory, and then click Sharing and Security.
4. On the Security tab, verify that the application pool account for the content virtual server has Read and Write permissions in each of the directories.

For information about configuring the application pool account, see the Windows SharePoint Services Administrator's Guide.

http://support.microsoft.com/kb/826786
http://technet.microsoft.com/en-us/windowsserver/sharepoint/bb848086.aspx

I hope this help you.

Thanks,
Dac Le

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Justin Fentress replied on Tue, Jul 14 2009 11:55 AM

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Was any able to get this error resolved after following Dac Le's advice or find another resolution?

My app pool account is part of the Administrators group, which has Full Control on every folder. Needless to say, even when I tried specifically adding it to those Temp folders, it still did not resolve the issue.

And please correct me if I am wrong, but the links provided appear to be for WSS 2.0 & SharePoint 2003, not WSS 3.0 & SharePoint (MOSS) 2007. I am guessing the solution would be the same for both, but wasn't sure if there was a specific 3.0 / 2007 fix that I am overlooking.

Here is my system:

Windows Server 2003 SP2

MOSS 2007 SP1 (with Infrastructure update: version 12.0.0.6318) ...... Planning to upgrade to SP2 soon, but I am guessing that wont resolve this issue.

MS Office 2003

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Doomboss replied on Mon, Jul 20 2009 11:17 AM

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Same problem here. Maybe You should provide us a solution to MOSS 2007?

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Jeremiecoste replied on Fri, Jul 31 2009 7:05 AM

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Hi,

I have the same problem. I modified permissions on involved directorys but without success.

However In the MOSS server application event I have this description event:

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Hikmer replied on Wed, Aug 12 2009 3:00 PM

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Any plans to resolve this issue?  Looks like a common problem.  I used your installer on a WIndows 2008 server and it seemed to successfully install.

Would really like to use this in the near future.

Here are some error logs:

08/12/2009 11:57:31.97  w3wp.exe (0x12F0)                        0x0A54 Windows SharePoint Services    Web Parts                      8l4f Monitorable Error importing WebPart. Assembly Bamboo.TagCloud, Version=1.0.0.0, Culture=neutral, PublicKeyToken=2cc91efae2d531be, TypeName. Bamboo.WebParts.TagCloudWebPart 
08/12/2009 11:57:31.97  w3wp.exe (0x12F0)                        0x0A54 Windows SharePoint Services    Web Parts                      89ku High     Failed to add webpart http%253A%252F%252Fsbatsharepoint2%252F%255Fcatalogs%252Fwp%252FBamboo%252ETagCloud%252Edwp;Bamboo%2520Tag%2520Cloud%2520WebPart.  Exception Microsoft.SharePoint.WebPartPages.WebPartPageUserException: One of the properties of the Web Part has an incorrect format. Windows SharePoint Services cannot deserialize the Web Part.  Check the format of the properties and try again. ---> System.InvalidOperationException: There is an error in XML document (1, 87). ---> System.TypeInitializationException: The type initializer for 'Bamboo.WebParts.TagCloudWebPart' threw an exception. ---> System.IO.FileNotFoundException: Could not load file or assembly 'Bamboo.Logging, Version=2.2.1.0, Culture=neutral, PublicKeyToken=8c72b2bd3eb9ec1e' or one of its dependencies. The system cannot ... 
08/12/2009 11:57:31.97* w3wp.exe (0x12F0)                        0x0A54 Windows SharePoint Services    Web Parts                      89ku High     ...find the file specified.  File name: 'Bamboo.Logging, Version=2.2.1.0, Culture=neutral, PublicKeyToken=8c72b2bd3eb9ec1e'     at Bamboo.WebParts.TagCloudWebPart..cctor()    WRN: Assembly binding logging is turned OFF.  To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.  Note: There is some performance penalty associated with assembly bind failure logging.  To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].       --- End of inner exception stack trace ---     at Bamboo.WebParts.TagCloudWebPart..ctor()     at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderTagCloudWebPart.Read13_TagCloudWebPart(Boolean isNullable, Boolean checkType)     at Microsoft.Xml.Serial... 
08/12/2009 11:57:31.97* w3wp.exe (0x12F0)                        0x0A54 Windows SharePoint Services    Web Parts                      89ku High     ...ization.GeneratedAssembly.XmlSerializationReaderTagCloudWebPart.Read14_WebPart()     --- End of inner exception stack trace ---     at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)     at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader)     at Microsoft.SharePoint.WebPartPages.WebPart.ParseXml(XmlReader reader, Type type, String[] links, SPWeb spWeb)     --- End of inner exception stack trace ---     at Microsoft.SharePoint.WebPartPages.WebPart.ParseXml(XmlReader reader, Type type, String[] links, SPWeb spWeb)     at Microsoft.SharePoint.WebPartPages.WebPart.Parse(String s, Type type, String[] links, SPWeb spWeb)     at Microsoft.SharePoint.WebPartPages.WebPartImporter.CreateWebPart(Bool... 
08/12/2009 11:57:31.97* w3wp.exe (0x12F0)                        0x0A54 Windows SharePoint Services    Web Parts                      89ku High     ...ean clearConnections)     at Microsoft.SharePoint.WebPartPages.WebPartImporter.Import(SPWebPartManager manager, XmlReader reader, Boolean clearConnections, Uri webPartPageUri, SPWeb spWeb)     at Microsoft.SharePoint.WebPartPages.WebPartImporter.Import(SPWebPartManager manager, XmlReader reader, Boolean clearConnections, SPWeb spWeb)     at Microsoft.SharePoint.WebPartPages.WebPartQuickAdd.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument)

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Dac Le replied on Fri, Aug 14 2009 4:02 PM

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Hi Justin Fentress,

Sorry for my late reply!
Currently, we have a new version available on http://community.bamboosolutions.com/media/p/17525.aspx . Please try with the latest version and let me know if still has problems.

Thanks,
Dac Le.