Hi, I am currently evaluating this product and have a question. I have uploaded two videos to a video library. Both videos were recorded with a Flip HD and are in the format .mp4. However, both files display a black thumbnail. Can anyone explain why and help me to get a meaningful thumbnail?
Thanks in advance,
We see that you also have a ticket open with our Customer Support team.
Please note that while the forums are a great place to find and share knowledge with the Bamboo Nation community, they are not an official support channel for Premium and Basic Support customers. Please continue to use your support ticket for handling this issue and let your support engineer know if you are not satisfied with how the ticket is being handled.
----Regards,Anh NguyenBamboo Solutions