Hi,
I created a new alert "A specific column in the list changes".
My CAML query is:
<Query><Where><Neq><FieldRef Name="test/Old" /><FieldRef Name="test" /></Neq></Where></Query>
Alert Status: enable
Last Run Date: 16.08.2012. 19:02:00
Last Run Status: success
But I don't get any email!
What is wrong here?
From another Alert "An item in the list is created" I get emails without problem!
Thanks!
Best regards
Jasmen
P.S.
Hello Jasmen,
Thank you for your interested in our product. Your CAML query is correct and Alert Plus web part should send email when you change old value of "test" column to new value. Did you try to change test's value on an item of your list yet?If the issue persists, we recommend you should open a ticket with our support team as they can provide a more one-on-one support. Please note that you must be on an active support plan to open a ticket. If you are not familiar on how to open a support ticket, please review this kb article: https://store.bamboosolutions.com/KB/Article.aspx?id=12456
Regards,Huyen Ly
Hello Huyen Ly,
yes, I tried it on my list, but the alert is not fired.
I haven't support any more, therefore i cannot open a ticket...
best regards
Hi Jasmen,
Thank you for letting us know. I can attempt to continue and help you through the forums however capabilities will be limited. I would like to recommend that you renew support so we can provide you the best available help. If you need assistance in renewing support, please contact sales at sales@bamboosolutions.com.To duplicate your issue, please send us some information:1. Screenshot of 3 tabs in the problem item Alert of the web part.2. Bamboo log files after you reproduced the issue.3. List template if possible.
Hello,
was this problem solved?
I've got probably the similar problem, except I've tested it and it doesn't work on other web application, but works on the same site.
Looking forward to your answer,
Pavel Pech
Hi Pavel,
Unfortunately, I cannot duplicate Jasmen's issue, Alert Plus works fine with this condition. I wonder why it doesn't work on another web application. What is the difference between these web applications?Due to the complexity of this issue, we recommend you should open a ticket in My Bamboo, our support team can assist you.
I was wondering,..because we are having the same problem as Jasmen and Pavel e.g.
"Normal" alerts work like a charm but when we create a alert based on "a specific column in the list changes" (with the Caml query used) it would not send us an email.
Could this perhaps has to do with some settings we are overlooking?
Thanks for your answer.
Best Regards,
Arie Verhagen
Hello All,
We will try to take a deeper look this week to try and figure out what is going on.
To assist us we could use the following information:
Thank you for your time and patience!
Jeff KozloffBamboo Solutions
thanks for your action.
Sharepoint 2007
12.0.0.6658
Custom list
Team site
On different site.We create the alerts in a Alert Plus "list" located on the highest level within the site collection.
We also tested it with the alert webpart on site level where the list resides where we wont to alert on. Again no go :-(
Choise Field type
Looking forward to hear from you.
Best regards,
Arie,
The alert that sends an email when a column value changes uses an Event Handler. This handler is created on the event list when the alert is created. Your issue could be that this event handler is missing or corrupted. To check it, please go to the Support tab of your Alert Plus web part (see the link in the main menu of the web part). On the Support tab, please click View to see the Event Handlers (see screen shot below).
Can you send the screen shot of what you see? If you do not see any event handlers listed, please try disabling your alert and then enabling it. Disabling should remove the event handler, and enabling should add it back.
Julie Auletta
Hi Julie,
I haven taken a look into this.When I disable the Alert it still is showing up in the events list, it is not removed.
The event showing up is the one that is not firing...
best regards,
Arie.
When you enable the alert, can you show me what the Event Handler looks like?
Julie,
hereby the printscreen.
As you can see I have enabled the alert.
Unfortunately, that isn't what we expect to see. There should be some entry in the Reg. Info column.
Can you try creating an "alert on column change" alert on another list and check the event handler for it? If you could try it on a plain list like a Calendar list or a custom list that would be best.
I did what you asked for, created a new custom list, and created a Alert "alert on column change". Sadly with the same outcome.Under Reg. info there is nothing... and the alert is not firing.
Is there a way for creating a specific log file reagarding the alert plus events? So we can check what is going wrong...
Love to hear from you.
Arie
