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{Comments} not showing in alert

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Wayne posted on Wed, Mar 6 2013 6:33 AM

Hi,

I have a Discussion List in SP2007 with an alert configured.  I'd like to include the text that was entered into the Comments field, however when entering {Comments} in the body text it does not show in the resulting email alert.

{ItemLink} and a few other fields are working fine - its just this one column?

Any help would be appreciated?

Thanks

Wayne

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Huyen Ly replied on Thu, Mar 7 2013 3:10 AM

Hi Wayne,

As I know, Discussion List in SP 2007 doesn't have Comments field. It has Body field, Subject field, Created By and Modified By field in Discussion board list Settings. When I input {Body} field in Mail Format, email alert shows the content OK. So please let us know the following information to see your problem:
Does Comments field insert into the list? What file version of Alert Plus are you using? And screenshot of your behaviours.

However, I recommend you should submit a new ticket via My Bamboo so Support Team help you further.

Regards,
Huyen Ly

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Wayne replied on Thu, Mar 14 2013 6:14 AM

Hi Huyen

Thank you for your reply.  I've detailed the version info at the bottom of this reply.  Yes, the Comments field is a new field that I have added - the text from this field is what I would like to include in alerts.

Thanks for your help

Version info is:

  •  
    • Version: 1.0.0.0
    • File Version: 3.2.65.0
    • Bamboo.AlertPlus
  •  
    • Version: 1.0.0.0
    • File Version: 1.0.0.0
    • Bamboo.AlertPlus.Core
  •  
    • Version: 2.3.1.0
    • File Version: 2.3.1.0
    • Bamboo.Logging
  •  
    • Version: 1.0.0.0
    • File Version: 3.2.17.0
    • Bamboo.AlertPlus.Backend
  •  
    • Version: 1.0.0.0
    • File Version: 3.2.3.0
    • Bamboo.AlertPlusListEventReceiver
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Wayne replied on Tue, Mar 19 2013 2:12 PM

Hi,

do you have any updates on this on please?

Thanks

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Huyen Ly replied on Tue, Mar 19 2013 11:51 PM

Hi Wayne,

I'm sorry for the delay in my response. I see you are using old version, at this time, the latest version is R3.2.102.
Could you please upgrade to a new version via our Storefront then recheck your issue? If the issue persists, please open a ticket with our support team as they can provide a more one-on-one support. If you are not familiar on how to open a support ticket, please review this kb article:
https://store.bamboosolutions.com/KB/Article.aspx?id=12456

Thank you for your patience,
Huyen Ly

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