Bamboo Web Part Not rendering on screen

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Dianna posted on Thu, Jul 23 2015 2:38 PM | 198.69.66.251

Hello, I have a user that is using IE11 (or Chrome) and the web parts are not rendering on his screen.  Others are experiencing NO problems in seeing the charts.  What would be causing his PC to not show the final product?  We are using the Bamboo Chart Plus web tools, (there is no option to attach images or files).  Any help would be appreciated. 

System Specifications:

Bamboo.Chart, Version: 1.0.0.0, File Version: 30.5.109.0
Bamboo.ChartPlus.Core: Version: 1.0.0.0, File Version: 1.2.0.0
Bamboo.Logging: Version: 2.3.2.0, File Version: 2.3.2.1
Telerik.Web.UI: Version: 2011.2.915.35, File Version: 2011.2.915.35

Please help.  Thank you. 
 

 

 

All Replies

replied on Thu, Jul 23 2015 3:03 PM | 10.10.8.5

Hi Dianna,

Given that this seems to be an isolated issue, it would be difficult to say exactly why he's experiencing this problem. However, just as a suggestion, could you please request that he add the site to the Compatibility View list in IE? It might fix the display issue.

Thanks,

Hanif

 

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