We're having big problems with the User Profile Sync Application.
For around 90% of our users, it runs fine. However, for 10%, I’ve noticed that in the log, we’re getting a lot of “Object reference not set to an instance of an object” errors for users. These users AD attributes are not being updated.
We’re also getting “An invalid dn syntax has been specified. (Exception from HRESULT: 0x80072032” when the process runs as a scheduled task.
Any suggestions?
Mike
From reviewing online about the error number provided, it looks like it is choking on the Distinguished name. The ones that are failing, does the Account Name have any special characters?
Jeff Kozloff
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Hi Jeff,
Thanks for the response.
No, there're no special characters at all in the DN for any of our users. And the account we've used has permission to modify all of the accounts.
Nor is there any connection between the users who are failing. (I.e. it's not like only the IT department fails, or domain admins.) It's the same people everytime, but it seems to be a random group. We can't find any connection between them.
I've noticed that it actually is updating all of the fields apart from the Manager field.
THis could be where it's choking on the distinguished name. These are in the format of domain\mike.gallagher
Oh you know I remember reading something sometime back about issues with Manager field not updating (this issue is exists with MOSS 2007 out of the box also) and that you required Service Pack of SharePoint to resolve the issue. Let me see if I can track the article down and I will post it.
WSS 3.0 has a hot fix for this issue - http://support.microsoft.com/kb/939592
Issue Description: You make a change to the Manager field in the Active Directory directory service. Then, you perform an incremental update or a full update. When you do this, the Manager field in the Windows SharePoint Services 3.0 site is not updated in the profile of the user. However, if another field, such as the Contact Number field, is also updated, both the Contact Number field and the Manager field are updated in the SharePoint Profile database.
However if you are running MOSS 2007, you need full SP1 to resolve the issue.
Hope this helps, and thank you for discovering the issue,